FAQ
Order FAQ
What payment methods do you accept?
You can make your purchase using the following methods: MasterCard, Visa Card, Maestro, American Express, Apple Pay, paypal or bank transfer. If you choose the bank transfer option, you will receive the necessary payment information in the order confirmation email.
How long does it take for my order to arrive?
After placing your order, you'll receive a confirmation email. Orders typically take 1 to 3 days to process. Once your order is ready to ship, we'll send you an email with tracking details. You can easily find the estimated delivery time displayed during the checkout process, so you know when to expect your package.
How can I track my order?
Curious about your package's journey? Once your order is dispatched, you'll receive an email with the tracking number. Keep an eye on your inbox for this essential information, helping you stay informed about your order's status and estimated delivery.
Can I make exchanges or returns?
Yes, you can cancel your order if it has not been dispatched yet. If your order has already been shipped, unfortunately, we are unable to cancel or modify it.
Can I return my order?
Absolutely. If your purchase doesn't quite hit the mark, please contact us within the first 14 days after receiving the package. Remember, the product should be in its original condition, with the original packaging, and unused. We're committed to making the return experience straightforward and ensuring your satisfaction.
Do you offer international shipping?
Of course! Stona is proudly based in the heart of Berlin, and we ship orders within the EU, to Switzerland, the USA, Canada, and Australia. If your country isn't listed during checkout, don't worry. Reach out to us, and let's see if we can find a solution to ensure the grinder reaches you!
Product FAQ
Can't decide between Cherry and Black Walnut? What are the differences?
Picking between Cherry and Black Walnut is like choosing your vibe. Both woods are solid, offering durability and killer performance. Cherry brings a light, breezy feel, while Black Walnut is all about those deep, rich tones. It's a visual journey—pick the one that resonates with your style.
Should I grab spare parts for my first order?
No, no need for extra backup here. Our grinder is designed to be the rockstar that lasts forever.
Just received my grinder, but where's the small screen? Aren't there supposed to be two screens?
Absolutely! Your grinder includes two grater discs – one fine and one medium. The fine disc is cleverly hidden in the top lid. Simply open the lid and take a look inside. Voilá!