Orders & Payments
We accept MasterCard, Visa, Maestro, American Express, PayPal, and bank transfer.
If you choose bank transfer, you’ll receive all details in your order confirmation email.
For international shipments, carriers often require a phone number for delivery updates. That’s why we ask for it during checkout.
Your phone number is used only for shipping purposes and never for marketing.
If your order is being delivered within Germany and you prefer not to provide your number, you can simply enter 0000000.
If your order hasn’t shipped yet, yes — we can add items.
Just contact us quickly at hey@iamstona.com, and we’ll take care of it.
f you notice a mistake in your order details, please contact us as soon as possible at hey@iamstona.com. If your order hasn’t been shipped yet, we’ll check what can still be corrected.
Once the order has been shipped, changes are unfortunately no longer possible.
If your order hasn’t been shipped yet, changing the shipping address may still be possible.
Please contact us as soon as possible at hey@iamstona.com, and we’ll check the status of your order.
If the order was paid via PayPal, the shipping address must match the address provided in the PayPal transaction. In this case, we may need to cancel the order so you can place it again with the correct address.
If your order hasn’t been shipped yet, cancellation is usually still possible. Please contact us as soon as possible and we’ll check the status of your order.
Once the order has been shipped, cancellation is no longer possible.
Shipping & Delivery
All orders ship directly from our workshop in Berlin, Germany.
We currently ship to Germany, EU countries, Norway, the USA, and Canada.
We’re also happy to check shipping options to other countries on request. Just send us a message.
Switzerland: Shipping will be available soon.
UK: Shipping is currently not available.
Processing usually takes 1–3 business days before shipment.
Sometimes it may take a little longer, but we do our best to ship as soon as possible.
If your parcel arrives visibly damaged from transport, please contact us as soon as possible — ideally within 48 hours of delivery — at hey@iamstona.com.
Please include clear photos of:
Photos of the unopened parcel and packaging are especially important, as shipping carriers require proof of the condition of the parcel at the time of delivery in order to process a damage claim.
Shipping carriers such as DHL, UPS, or DPD usually require transport damage to be reported within a limited timeframe (typically around 5–7 days after delivery).
If we receive the information too late, the shipping carrier may no longer accept the damage claim.
For this reason, we kindly ask you to contact us as soon as possible so that we have sufficient time to submit the claim and resolve the issue quickly for you.
Please keep the original packaging and all contents until the case has been resolved, as the shipping carrier may request additional documentation.
Once your order has been handed over to the carrier, delivery is handled by them. If your tracking shows no updates for more than 5 business days or the shipment appears to be missing, please contact us at hey@iamstona.com and we’ll check the shipment status for you.
Please keep an eye on your tracking link so you know when your package is expected to arrive. This helps ensure someone is available to receive it or allows you to reschedule the delivery if needed.
If you authorize the carrier (for example DHL or UPS) to leave the package without a signature — such as “Abstellen OK”, “leave at door”, or drop-off authorization — the package may be left unattended. In this case, responsibility for the shipment transfers to you once the carrier marks it as delivered, and we are unfortunately not able to provide compensation for lost or stolen packages.
Returns
Yes - if you change your mind, you can return your order within 30 days after receiving it.
If you are a consumer in the EU/EEA, you also have the statutory 14-day right of withdrawal under consumer protection law.
Our 30-day return policy is a voluntary extension of this right, giving you a bit more time to decide.
Items must be unused, undamaged and in their original condition and packaging.
Once we receive and inspect your return, we’ll process your refund.
To start a return, simply email us at hey@iamstona.com or reply directly to any email you received from us (for example your order confirmation) so we can quickly locate your order.
Yes — return shipping costs are covered by the buyer.
Within Germany, we offer a return label for €5.90, which will be deducted from your refund if used.
We know big platforms often offer free returns, but as a small workshop, we believe in fair, sustainable practices — not hidden costs built into every product.
Refunds are usually processed within five business days after we receive and inspect your return.