Pre-order Terms & Conditions

Pre-order Terms and Conditions (hereafter referred to as “the Terms”) refers to the agreement established between you (or “user”, as identified by your purchase, registration or login) and Stona GmbH (hereafter referred to as “Stona”) in relation to the operation of the website (iamstona.com) (referred to simply as “the website”) and the pre-order of Stona products (“the pre-order products”).

Please read these Terms carefully before submitting your Pre-Order of any Stona products. By submitting your Pre-Order, you agree to be legally bound by these terms.

 

PRODUCTS

You may pre-order Stona products, separately or in combination with each other. Products that are available for pre-order are labelled as “pre-order product” on the product page and show the “pre-order” button to initiate the purchase process.

 

PRE-ORDER REGISTRATION

When placing a Pre-Order, you will be required to provide certain information, such as your address and billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. Stona has no responsibility or liability for inaccurate information or information that later becomes outdated, and has no obligation to make efforts to determine the correct contact or shipping information. You can update your information at any time prior to your product being shipped by sending an e-mail to hey@iamstona.com.

 

PRICING

Prices valid at the time orders are placed will apply. All prices displayed in the online shop include the currently valid German VAT. The shipping costs are not included and will be shown during the checkout process. All prices are indicated in Euros.

All Stona products are shipped from Germany. Orders to countries outside of EU may be subject to local VAT, import duties and/or taxes, which are levied once the Customer´s package reaches his/her country. Stona ships the package according to Incoterm Delivered Duty Unpaid (DDU), which means Stona does not collect VAT, duties and/or taxes on orders to countries outside the EU and Stona cannot predict what Customer´s particular charges may be. If the Customer does incur any such additional charges they must be rendered in order for the package to clear customs. Stona recommends the Customer to contact his/her local customs office for more information. If Customer´s country is part of the European Union (EU), prices include VAT.

Stona is not responsible for any changes in currency value or conversion rates that the Customer´s bank or credit card company may use when charging in his/her country’s currency.

 

PAYMENT

The Customer can choose whether he/she wishes to pay the goods by MasterCard, Visa Card, Maestro, Klarna (SOFORT) or bank transfer.

Stona maintains full ownership of the products until full payment has been obtained.

 

DELIVERY SCHEDULE

The expected shipping date for pre-order products will be noted on each product page, subject to reasonable delays in manufacturing and/or delivery. Although we will make efforts to begin delivering products as soon as reasonably practicable, you understand and agree that there may be delays. An estimated time of delivery is only an estimate, is subject to change, and Stona does not warrant that it will be able to ship the product by the estimated date. As a result, in the event that a delay arises and the estimated shipment and/or release of the product is not met, Stona is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in these Terms, to provide any discounts, refunds or credits due to any such delays. In case of customized products which have been made available to purchase via our website for the customer´s convenience ( as per customer request, a customized product may include a customized logo, a specific type of wood or color), Stona will inform the Customer about the expected shipping date. 

 

CANCELLATION

You may cancel this reservation by terminating the Pre-order at any time for any or no reason prior to our notice to you that your product is ready for delivery. If you do so prior to our notice of delivery, you will obtain a refund of the purchase Price. If Stona cancels your pre-order you will receive a full refund of the purchase price.

Customized products (as per customer´s request) are not eligible for cancellation.

 

RETURNS

Customized products (as per customer´s request) are not eligible for returns.

 

REFUNDS

Customized products (as per customer´s request) are not eligible for refunds.

ADDITIONAL TERMS & CONDITIONS

The purchase of the pre-order products is subject to additional terms and conditions provided by Stona, which includes current Terms of Service, Return policy and Privacy Policy listed on Stona´s site. You can find this additional terms and conditions here.

 

PRIVACY

The information you provide for the pre-order products will be subject to the Stona's Privacy Policy.

LIMITATION OF LIABILITY

UNDER NO CIRCUMSTANCES WILL STONA BE HELD LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OR RELATED TO THIS AGREEMENT. IN THE EVENT THAT STONA IS HELD LIABLE FOR ANY DAMAGES ARISING OUT OR RELATED TO THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY WILL BE THE FULL REFUND OF YOUR PURCHASE PRICE WITHOUT INTEREST 

 

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Pre-Order Terms and Conditions shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.